Chief Information Officer
Carol Juel is Executive Vice President and Chief Information Officer of Synchrony, one of the nation’s premier consumer financial services companies.
Carol leads Synchrony’s overall information technology strategy and digital transformation, including cloud and AI. Carol has played an integral role in moving Synchrony to an agile culture to promote speed and innovation throughout the company. She focuses her team on creating leading payment solutions for partners and customers and plays a major
role in forging new technology partnerships that provide Synchrony a competitive advantage. In addition, Carol co-chairs Synchrony’s Innovation Steering Committee.
Carol was honored by ORBIE as the 2019 CIO of the Year and was named one of the most “Influential Women in Payments” by PaymentsSource in 2016 and 2017.
Prior to Synchrony’s separation from GE in 2015, Carol served as Chief Information Officer of GE Capital Retail Finance. In her ten years with GE, she held a variety of senior leadership roles in technology governance, security, business development, digital and marketing. Before joining GE, Carol was a technology consultant at Accenture where she focused on the financial services sector, developing strategic technology initiatives that drove growth and operational excellence for clients.
Carol is a passionate advocate for advancing women in technology and mentors women inside and outside of the company. She is the executive sponsor of the company’s Girls Who Code Summer Immersion and Club Programs. She also serves as the executive sponsor of Synchrony’s Women’s Network, one of eight Synchrony diversity networks which promote diversity, inclusion and belonging throughout the company. She is a member of the Advisory Board for the School of Engineering at the University of Connecticut.
Carol earned a bachelor’s degree from the College of the Holy Cross.